Irina Demesheva
Customer Experience Manager
Irina Demesheva is the Customer Experience Manager at Heitland Media Group, ensuring that every client interaction reflects the company's commitment to authenticity and excellence. With a background in operations, apparel production, and small‑business management, Irina brings a refined sense for service design and quality control.
She plays a central role in HMG’s proprietary Authority Impact Framework™, guiding CEOs from their first consultation through content delivery. Her responsibilities include:
Designing a seamless client onboarding process
Coordinating between strategists, creatives, and clients to ensure alignment
Overseeing quality assurance for audio, video, and legacy assets
Gathering client feedback to continually refine service delivery
With a detail-oriented and empathetic approach, Irina makes sure the Heitland Media Group experience feels personalized, professional, and empowering, so leaders can focus on telling their stories, confident in the support behind them.